Who we are

 

DLi Mortgages Ltd is authorised and regulated by the Financial Conduct Authority under the firm reference number of 1044439.

 

DLi Mortgages Ltd is a firm registered in England & Wales under registration - 16784573. Registered Office - Office 1B, West Wing, 26 Commercial Road, Poole, Dorset, BH14 0JR.

 

Our ICO number is: ZC073712.

 

What data do we collect?

 

DLi Mortgages Ltd collects the following data:

 

• Title, name, date of birth, gender, nationality, civil/marital status, contact details, addresses and documents that are necessary to verify your identity

• Employment and remuneration information, (including salary/bonus schemes/overtime/sick pay/other benefits), employment history

• Bank account details, tax information, loans and credit commitments, personal credit history, sources of income and expenditure, family circumstances and details of dependents

• Health status and history, details of treatment and prognosis, medical reports (further details are provided below specifically with regard to the processing we may undertake in relation to this type of information

• Any pre-existing Mortgage and Insurance products and the terms and conditions relating to these

 

How do we collect your data?

 

We will collect and record Your Personal Data from a variety of sources, but mainly directly from you. You will usually provide information during the course of our initial meetings or conversations with you to establish your circumstances and needs and preferences in relation to Mortgages and Insurance. You will provide information to us verbally and in writing, including email.

 

We may also obtain some information from third parties, for example, credit checks, information from your employer, and searches of information in the public domain such as the voters roll. If we use technology solutions to assist in the collection of Your Personal Data for example software that is able to verify your credit status. We will only do this if we have consent from you for us or our nominated processor to access your information in this manner. With regards to electronic ID checks we would not require your consent but will inform you of how such software operates and the purpose for which it is used.

 

Special Category Data

 

In the course of your interactions with DLi Mortgages Ltd you may share information that is classified as ‘Special Category Data’. This could include data about:

 

• Race

• Ethnic origin

• Politics

• Religion

• Trade union membership

• Genetics

• Biometrics

• Health

• Sex life

• Sexual orientation

 

Where you do share information relating to any of these categories e.g., when you may share information about your health or a characteristic of vulnerability DLi Mortgages Ltd will always seek explicit consent from you to store and process such information.

 

How will we use your data?

 

DLi Mortgages Ltd collects your data so that we can:

 

• Process your application and manage your request.

• Email you with special offers on other products and services we think you might like.

• To monitor the performance of our products and services to ensure consumer outcomes are being achieved

​

Purpose/Activity:
To initially engage with you to discuss your requirements​

Type(s) of data:
Identity
Contact​

Lawful basis for processing:
Consent
Necessary for our legitimate interests​

​

Purpose/Activity:
To source products, provide indicative quotes, and process and deliver your application for a mortgage or protection product​

Type(s) of data:
Identity
Contact
Financial
Transaction
Marketing & Communications
Special Category​

Lawful basis for processing:
Performance of a contract with you
To comply with a legal obligation
Necessary for our legitimate interests (to recover debts due to us)
Explicit consent

​​​

Purpose/Activity:
To manage our relationship with you, including:
- Notifying you about changes to our terms or privacy policy
- Customer reviews and surveys
- Re-engagement when existing products near expiry or to review protection needs​

Type(s) of data:
Identity
Contact
Profile & Usage
Marketing & Communications​

Lawful basis for processing:
Performance of a contract with you
To comply with a legal obligation
Necessary for our legitimate interests (to re-engage with you to review your existing mortgage or protection needs, and to maintain and improve customer service standards)

​​​

Purpose/Activity:
To respond to case enquiries and to input to and defend against complaints​

Type(s) of data:
Identity
Contact
Profile & Usage
Transaction
Marketing & Communications
Special Category​

Lawful basis for processing:
To comply with a legal obligation
Necessary for our legitimate interests (to ensure that complaints can be responded to accurately)
Legal claims and judicial acts

​​​

Purpose/Activity:
To perform an affordability check for a property on behalf of an Estate Agent or New Home Builder​

Type(s) of data:
Identity
Contact
Financial
Profile & Usage​

Lawful basis for processing:
Necessary for our legitimate interests and the legitimate interests of the New Home Builder or Estate Agent (to ensure that a property is affordable before proceeding with the purchase process)

​​​

Purpose/Activity:
To administer and protect our business and our website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)​

Type(s) of data:
Identity
Contact
Technical​

Lawful basis for processing:
To comply with a legal obligation
Necessary for our legitimate interests (for running our business, providing administration and IT services, network security, preventing fraud, and in the context of a business reorganisation or group restructuring exercise)

​​​

Purpose/Activity:
To use data analytics to improve our website, products and services, marketing, customer relationships and experiences​

Type(s) of data:
Technical
Profile & Usage​

Lawful basis for processing:
Necessary for our legitimate interests (to analyse customer usage, update our website, develop our business, and inform our marketing strategy)

​

Lawful Basis for Processing Data

 

If you agree, DLi Mortgages Ltd will share your data with our partner companies so that they may offer you their products and services.

​

Type of recipient:
Lenders and protection product suppliers​

Reason:
To source and submit applications in order to conclude the contract for the mortgage and/or protection application, and for the ongoing servicing of these contracts.

​

Type of recipient:
External suppliers​

Reason:
Specialist IT system providers to facilitate the sourcing of products, provide continuing advice, inform you about relevant products and services, and request feedback on customer service standards. It may also be necessary to share your personal information with non-affiliated companies who perform support services on our behalf, including those that provide professional, legal, or accounting advice to DLi Mortgages Ltd.

​​​

Type of recipient:
Solicitors / Conveyancers​

Reason:
To update the firm of solicitors or conveyancers with whom you are interacting about the progress of your application, and to confirm your identity and proof of deposit.

​​​

Type of recipient:
Estate agents / new home builders​

Reason:
To update the firm of mortgage and/or protection advisers, estate agents, and new home builders with whom you are interacting about the results of affordability checks and the progress of your application.

​​​

Type of recipient:
Licensed Credit Agencies​

Reason:
For the purposes of confirming your identity to comply with Anti-Money Laundering requirements, performing a credit assessment to assess your eligibility, supporting an application request for a lender’s Decision in Principle, and carrying out a credit assessment with your consent as part of a full application.​

​

Type of recipient:
Regulators​

Reason:
Sharing of information may be necessary to fulfil our legal obligations as a regulated profession, for example with the Financial Conduct Authority, to verify your identity, comply with Anti-Money Laundering legislation, and otherwise cooperate with law enforcement, legal proceedings, or regulatory authorities.

​​​

Type of recipient:
Others​

Reason:
Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets.

Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners

may use your personal data in the same way as set out in this privacy notice.

​

When DLi Mortgages Ltd processes your data, it may send your data to, and also use the resulting information from, credit reference agencies to prevent fraudulent purchases.

 

How do we store your data?

 

We do not envisage that the performance by us of our service will involve Your Personal Data being transferred outside of the United Kingdom.

​

Purpose of processing:
Successful mortgage and/or protection applications

Retention:
For the full mortgage or protection policy term, and for six years from the date the application completes.

​

Purpose of processing:
Withdrawn, stalled, incomplete, and failed mortgage and/or protection applications

Retention:
Two years from the date the latest application was started, or six years from the application submission date if the application was submitted and subsequently rejected, or from the creation date if advice has been provided but not pursued.

​

Purpose of processing:
Affordability assessments for new build property

Retention:
Two years from the date of the Decision in Principle if the affordability check does not proceed to a full mortgage application.

​

Purpose of processing:
Enquiry data obtained from third parties (including Estate Agents and websites) that does not result in an application for a mortgage and/or protection product

Retention:
Two years from the date the lead was received from the introducer.

​

Marketing

 

DLi Mortgages Ltd understands that with the introduction of the Consumer Duty, it is likely the level of communications issued by our business will increase. This will be necessary to support customers to understand the products and services offered and to provide support to customer throughout the lifecycle of the relationship.

 

DLi Mortgages Ltd would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies.

 

If you have agreed to receive marketing, you may always opt out at a later date.

 

You have the right at any time to stop DLi Mortgages Ltd from contacting you for marketing purposes or giving your data to other members of the Our Company Group.

 

What are your data protection rights?

 

DLi Mortgages Ltd would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

 

The right to access - You have the right to request DLi Mortgages Ltd for copies of your personal data. We may charge you a small fee for this service.

 

The right to rectification - You have the right to request that DLi Mortgages Ltd correct any information you believe is inaccurate. You also have the right to request DLi Mortgages Ltd to complete the information you believe is incomplete.

 

The right to erasure - You have the right to request that DLi Mortgages Ltd erase your personal data, under certain conditions.

 

The right to restrict processing - You have the right to request that DLi Mortgages Ltd restrict the processing of your personal data, under certain conditions.

 

The right to object to processing - You have the right to object to DLi Mortgages Ltd’s processing of your personal data, under certain conditions.

 

The right to data portability - You have the right to request that DLi Mortgages Ltd transfer the data that we have collected to another organization, or directly to you, under certain conditions.

 

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our email:

 

Call us at: 07947 259098

 

Or write to us: Office 1B, West Wing, 26 Commercial Road, Poole, Dorset, BH14 0JR.

 

Cookies

 

DLi Mortgages Ltd uses cookies to track and test customer engagement and actions throughout the customer journey or customer communications. DLi Mortgages Ltd understand that under the Privacy and Electronic Communications Regulation (PECR) opt-in consent is required when these types of cookies are used.

 

Cookies are text files placed on your computer to collect standard Internet log information and visitor behaviour information. When you visit our websites, we may collect information from you automatically through cookies or similar technology.

 

For further information, visit www.allaboutcookies.org.

 

How do we use cookies?

 

DLi Mortgages Ltd uses cookies in a range of ways to improve your experience on our website, including:

 

• Keeping you signed in

• Understanding how you use our website

 

What types of cookies do we use?

 

There are a number of different types of cookies, however, our website uses:

 

Functionality – DLi Mortgages Ltd uses these cookies so that we recognise you on our website and remember your previously selected preferences. These could include what language you prefer and location you are in. A mix of first-party and third-party cookies are used.

 

Advertising – DLi Mortgages Ltd uses these cookies to collect information about your visit to our website, the content you viewed, the links you followed and information about your browser, device, and your IP address. DLi Mortgages Ltd sometimes shares some limited aspects of this data with third parties for advertising purposes. We may also share online data collected through cookies with our advertising partners. This means that when you visit another website, you may be shown advertising based on your browsing patterns on our website.

 

How to manage cookies

 

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

 

Privacy policies of other websites

 

DLi Mortgages Ltd’s website contains links to other websites. If you click on a link to another website, our privacy policy no longer applies, and we recommend you review that sites privacy policy to establish how they will process your data.

 

Changes to our privacy policy

 

DLi Mortgages Ltd keeps its privacy policy under regular review and places any updates on this web page. This privacy policy was last 2nd February 2026.

 

How to contact us

​

If you have any questions about DLi Mortgages Ltd’s Privacy Policy, the data we hold on you, or you would like to exercise one of your data protections rights, please do not hesitate to contact us.

 

Email us at: dave@dlimortgages.co.uk

Call us: 07947 259098

Or write to us at: Office 1B, West Wing, 26 Commercial Road, Poole, Dorset, BH14 0JR.

 

How to contact the appropriate authority

 

Should you wish to report a complaint or if you feel that DLi Mortgages Ltd has not addressed your concern in a satisfactory manner, you may contact the Information Commissioner’s Office at www.ico.org.uk